Delivery is made from our warehouse in Germany. All shipping costs include VAT.

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We deliver to:

Germany
all EU countries
United Kingdom
Norway
Switzerland
United States
Australia

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Shipping costs depend on region and order value.

Note:
Import taxes, customs duties and additional fees (e.g. in the USA, Canada, Australia, UK, Switzerland, Norway) are not included in product or shipping prices. These fees must be paid by the buyer to customs or the carrier upon delivery.

Domestic shipping (Germany)

DHL shipping
Cost: €3.90
Free shipping from €50.00

International shipping

DHL (sometimes DPD or Hermes — currently not selectable).

Zone 1 — European Union

€14.49 per order
Free shipping from €150.00
Countries: Belgium, Denmark, France, Luxembourg, Monaco, Netherlands, Austria, Poland, Czech Republic
Note: No customs documents needed.

Zone 1 — non-EU

€13.99 (0–1 kg); €23.10 (>1 kg)
Countries: Liechtenstein, Switzerland, United Kingdom

Zone 2 — EU / non-EU

€12.99 per order
Free shipping from €150.00
Countries: Andorra, Italy, San Marino, Sweden, Slovakia, Slovenia, Spain, Hungary, Vatican City

Zone 3 — EU

€14.99 per order
Countries: Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Malta, Portugal, Romania, Cyprus

Zone 3 — non-EU

€16.99 (0–1 kg); €23.90 (>1 kg)
Countries: Albania, Bosnia and Herzegovina, Faroe Islands, Greenland, Iceland, North Macedonia, Montenegro, Norway, Moldova, Serbia, Ukraine, Belarus

Shipping to Ukraine via Nova Post

€19.00 (0–2 kg); €25.00 (>2 kg)

Delivery times

Germany: 2–4 business days
International: 5–21 business days
No delivery on Sundays or public holidays.

Refusal of acceptance

If delivery is refused or returned due to incorrect address, the buyer must cover additional costs.

Return cost:
Germany: €5.00
International: on request.

Exclusions from the right of withdrawal

No right of withdrawal for:
— custom-made or personalised products
— perishable goods
— sealed hygiene products once opened
— goods inseparably mixed with others
— alcoholic beverages with fluctuating market prices
— sealed audio/video/software once opened
— newspapers/magazines (except subscriptions)